Return & Refund Policy

At Beachy Clean, we stand behind the quality of our acne-safe products and want you to feel confident in your purchase. Please review our policy below before placing your order.

Returns

We accept returns within 14 days of delivery under the following conditions:
➡ Products must be unused, unopened, and in original packaging
➡ A valid proof of purchase is required

Items that do not meet these conditions will not be eligible for a return.

Non-Returnable Items

For safety and hygiene reasons, we do not accept returns on:
➡ Opened or used products
➡ Products not in original condition
➡ Items marked as final sale

Damaged or Defective Products

If your order arrives damaged or defective, please contact us within 48 hours of delivery.

Include:
➡ Your order number
➡ A description of the issue
➡ Photos of the product and packaging

We will gladly offer a replacement or store credit upon review.

Refunds

Once your return is received and inspected:
➡ Approved refunds will be issued to your original payment method
➡ Please allow 5–10 business days for processing, depending on your bank or provider

Shipping fees are non-refundable.

Exchanges

We do not offer direct exchanges at this time. If you need a different product, we recommend placing a new order.

Order Issues

If you received the wrong item or are missing products from your order, please contact us within 48 hours so we can resolve the issue promptly.

Return Shipping

➡ Customers are responsible for return shipping costs unless the item is defective or incorrect
➡ We recommend using a trackable shipping method, as we are not responsible for lost return packages

Final Note

Due to the nature of skincare products, individual results may vary. We are always happy to help guide you toward the right products before you purchase—just reach out anytime for personalized support.